# Terms — Shul Services Source: https://shulservices.com/terms > The terms for using the Shul Services member portal and app: who the agreement is with, payments, what we expect of members, and what we promise. Terms # The terms for using the portal These cover members using the portal and the app. If you are a congregation thinking of signing up, your agreement with us is a separate document. Last updated 2 October 2026 ## Who this agreement is with The portal is operated by BI Analytix, trading as Shul Services. Using it means accepting what is on this page. Your membership of your synagogue is a separate matter between you and them. What you owe, what you pledged, what your dues are and whether you are a member in good standing are all your shul's decisions. We only show you what their records say. ## Your account - Your shul decides who gets an account and what each person may see. - Keep your sign-in to yourself. Tell the office straight away if you think someone else has it. - A household may have two sign-ins. Both reach the same record, so both see the same information. - Turn on two-step sign-in if your shul offers it. It is the single best thing you can do to protect the account. ## Paying through the portal - Payments go to your synagogue, not to us. We are not a party to them. - Card details are handled by our payment company. We never receive your full card number. - A payment is recorded when the payment company approves it. Until then nothing has been paid. - **Refunds are your shul's decision.** Ask the office. We cannot reverse a payment on our own initiative. - If you set up a recurring payment, it keeps running until you or the office stops it. - Whether a payment is tax deductible is between you, your shul and your tax authority. Nothing in the portal is tax advice. ## What you put into it You are responsible for what you enter, including names and dates for your household and your yahrzeits. Keep it accurate, and only enter other people's details where you reasonably can, which in practice means your own family. Ticking a box to show a yahrzeit or a birthday on your shul's calendar makes that day visible to other members of your congregation. The year is never shown. Untick it and the entry goes. ## Things not to do - Try to reach another member's record, or another congregation's. - Probe, scrape or attack the service, or work around its security. - Use it to send anyone unwanted messages. - Upload anything unlawful, or anything you have no right to share. We can suspend an account that does any of this, and we will tell the shul why. ## The app The app is the portal. Installing it from a store, or adding it to your home screen, gives you the same service in a window of its own. The store you installed it from has its own terms with you, and we are not part of those. Notifications are optional. You choose which ones you want in your profile, and you can turn them all off there or in your phone's settings. ## Availability We work to keep the portal running and we take backups, but we do not promise it will never be down. We may change or withdraw features. If a change takes away something you rely on, we tell your shul before it happens. ## Where our responsibility ends The portal is provided as it is. We are not responsible for what your synagogue records about you, for decisions it makes, or for losses caused by something outside our control. Nothing here limits liability that the law does not allow us to limit, including for fraud. If a figure in the portal looks wrong, tell the office. Their books are the record, and a dispute about money is between you and your shul. ## Closing your account You can ask for your details to be erased at any time, in the portal or on the [deletion page](https://shulservices.com/delete-account). The [privacy page](https://shulservices.com/privacy#delete) sets out exactly what goes and what your shul keeps. Your access also ends if you leave the congregation, or if the congregation stops using Shul Services. In that case their records go to them. ## Changes to these terms We update the date at the top when we change anything. If a change matters to you, we tell your shul so they can pass it on. Carrying on using the portal after a change means accepting it. ## Law These terms are governed by the laws of GOVERNING-STATE. ## Getting in touch [info@shulservices.com](mailto:info@shulservices.com) or [(214) 876-6031](tel:+12148766031). By post: BI Analytix, REGISTERED-ADDRESS.